Customer Experience

Overview

Every customer will have a different expectation about what is a good experience. While some customers want quick and easy transactions, others might need advice from customer service colleagues. In the right customer experience, the customer is at the centre of everything an organisation does.

Objectives

This training will enable learners to:

• Explain what a customer experience is
• Describe how to create a customer advocate
• Explain why creating advocates via customer experiences can benefit and organisation