Before running a course, please ensure your PC meets the minimum pre-requisites.
| Computer |
2 GHz processor or greater |
| Operating System |
PC: Windows 8.1 or newer. Mac: macOS 10.14 (Mojave) or newer |
| Internet Browser |
MS Internet Explorer 11 (MS Edge recommended); Mozilla FireFox; Google Chrome (recommended) |
| Monitor |
Minimum resolution of 1024 px x 768 px is required |
| RAM |
4 GB of RAM or greater |
| Audio |
Soundcard, speakers and/or headphones are recommended |
| Connection Speed |
10Mbps or greater |
Before running a course, please ensure your Mobile Device meets the minimum pre-requisites.
Even though most courses are mobile-friendly, you should keep in mind things like screen size, LMS or browser apps, course lengths, course formats, and legacy devices. Before launching, we highly recommend testing each course thoroughly on these devices to ensure compatibility and improve the learner experience.
| Android Devices |
Android devices running Android 10 or newer |
| Android Browser |
Chrome app 72 or newer; Firefox app 15 or newer |
| Apple Devices |
iPhone and iPad devices running iOS 12.5 or newer |
| Apple Browser |
Safari app (automatically updated with iOS) |
| Audio |
speakers and/or headphones are recommended |
| Connection Speed |
We recommend using a strong wi-fi connection over cellular data. |
In order to make sure you have the correct browser settings to enable learning over the Internet please use this compatibility check.
The compatibility check tests that JavaScript, Cookies and pop-up windows are enabled for course-source.net servers.
Please make sure to
- Accept third-party cookies
- Disable pop-up blockers
- Set browser’s zoom to 100%
Firewalls
Firewalls and proxies are IT equipment that are used to secure and speed up your internet access. Your IT department should configure any firewalls to allow HTTP traffic to any domain ending course-source.net .
Also important is that course-source.net pages should never be cached by proxies.
Q. My PC does not meet all the pre-requisites. Can I still run a Alshaya e-Learning Portal e-learning course?
A. You may still be able to launch a Alshaya e-Learning Portal e-learning course, but you may notice that audio doesn't play correctly, or that pages take a long time to display. Please contact the administrator with any specific queries about the pre-requisites.
Q. How long are the courses?
A. Typically courses vary in length between 10 minutes and 60 minutes, although there are some longer courses that may take from 2 hours to 20 hours. Please note, the time taken will vary depending on your level of expertise and understanding in the subject.
Q. If I log off, will my course be bookmarked for the next time I log on?
A. Yes, the course will be tracked and bookmarked to the page that you finish on in the tutorial, and you will be notified of which tutorials you have started or completed. You do not have to do the tutorials in the order listed, you can choose to start at any tutorial.
If you require further assistance or technical support, please contact the support team via email. Please ensure to include as much information as possible regarding the specifics of your request to help the support line deal with your enquiry.
As the subject of the email please state the type of request: Registration, Technical Assistance or General Information, and in the body text please include the following information, where possible:
- First name, Last name
- Company, contact number
- Login ID or user ID
- Course, lesson and tutorial (where applicable)
- Browser type and version
- Operating system
- Type of connection, i.e. modem, ADSL etc.
- Description of request/ problem
Incoming support requests are routed to the appropriate support representative based on request type and the level of technical expertise required to quickly resolve the issue.
