Guest Complaints

Overview

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

Learning Objectives/Outcomes

  • How to deal with guests whose names are complicated
  • Escalate a complaint
  • Follow up afterwards

Target Audience

Business and corporate

Contact Us

Unit G1 Hoxton Works, 128 Hoxton Street, London, N1 6SH, England
Phone: +44 (0)20 7613 3444

Follow Us