Approaching New Customers

Overview

This module explores the interaction between the organisation and its customers. We will look at the importance of knowing your product, building a rapport and understanding the customer's needs. You must gather information, present solutions, handle objections and gain commitment to make the sale.

Learning Outcomes

  • Explore the interaction between the organisation and its customers
  • Look at the importance of knowing your product, building a rapport and understanding the customers needs

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