How do I use the Browser compatibility tool?
In order to make sure you have the correct browser settings to enable learning over the Internet please use this compatibility check
Browser compatibility tool explained
The compatibility check will consist of several pages that check whether your browser and computer are able to run courses and record the results. Please complete all the sections of the check. The check will test:
Your browser has cookies enabled
Cookies are required to maintain your login and, for some courses, to save your place in the course.
Your browser has JavaScript enabled
JavaScript is used by all courses to track your learning and open and close windows
Your browser supports Macromedia Flash
Although not required by all courses, Macromedia Flash is widely used for producing dynamic and engaging courses and is safe and simple to install on most computers
Pop-up blocking is disabled for all course-source.net web addresses
Your learning is provided from several different web addresses within the course-source.net domain. These web sites use pop-up windows to display courses and store your learning history. course-source.net will never use pop-ups to display the advertising or marketing that pop-up blockers are intended to remove. Therefore it is safe to allow pop-ups from course-source.net and this will ensure the best learning experience for you.
No personal information will be collected during this check. Some specialised courses may require Java, Macromedia Shockwave or other plugins or downloads in order to work. This will often be indicated on the course page or you can contact your learning administrator.
You can also read intructions of how to manually check and enable these settings here
Browser compatibility tool guide
If you was to use this compatibility check you'll be taken to the following page, when ready click 'Start'
This will then run a test on your PC confirming if it's set up correctly for you to start your e-learning. As you can see from the below screen shot, all tests have passed apart from the pop up test
To resolve this issue, click on the 'Pop-up blocked message in the top right hand corner and click the 'Always allow pop-ups for the domain shown which will add that domain to the trusted sites within the browser. Then click 'Finish'
Then refresh the page and it should resolve the pop up issue and show you the below screen where every test has passed.
If you are still having problems after using this guide please contact our helpdesk via email at helpdesk@course-source.net or by phone on 020 7845 4333.